Call 616-355-1500 to report an outage or other issue.
icon water lg


Holland Board of Public Works (HBPW) is a local municipal water provider. Living in the community that we serve makes you more than a customer of our utility – you are also an owner. We serve water to the City of Holland.

Serving the community is HBPW’s top priority. HBPW invests in maintaining high water quality and safe drinking water. Every dollar that we receive is invested back into the community.

As a municipal water provider, HBPW maintains local control, low rates and high reliability. Local governance gives community citizens a direct voice in our decisions and policy-making.CROSS CONNECTIONS BANNER


Holland Board of Public measures the reliability of our water service by tracking the number of water main breaks. Throughout our 240 mile long water main system, HBPW is proud to experience very few breaks. Quality materials and installation practices ensure that our water system is built to last.


Holland Board of Public Works has been able to maintain competitive rates while investing in infrastructure to replace aging water mains, valves and hydrants.

How It Works

When fresh water enters our plant from Lake Michigan, it goes through a number of chemical and physical treatments to prepare it for residential and business use. Use the numbers and key below the diagram to learn how it all works.

  1. Water enters from Lake Michigan through a 42” intake pipe that runs nearly a mile offshore.
  2. Four 10mgd (million gallons per day) electric pumps draw in water and pump it up to the plant.
  3. In the plant, sodium hypochlorite (chlorination), alum/polymer and fluoride enter the flow and mix with the water in a large chamber. 
  4. Large paddles gently mix the water as it enters one of four basins. The alum/polymer blend helps suspended particles coagulate into larger particles and settle out at the bottom.
  5. Water flows from the basins to one of 10 rapid sand filters. The filters have several layers of sand and a top layer of fine anthracite, which filter any final impurities. After water flows down through the filter, it’s safe to drink.
  6. Clean drinking water is pumped from the filters to onsite reservoirs through transfer pumps for temporary storage or immediately out into the distribution system through one of four high service pumps.

Holland Board of Public Works draws its water from Lake Michigan. The water distribution system contains 240 miles of water main and serves the City of Holland, and some sections of Park, Laketown, Fillmore and Holland Charter Townships. Water mains range from 36 inch diameter down to 6 inch distribution mains. HBPW's water system includes approximately 13,000 service connections, more than 2,300 fire hydrants, two 5 million gallon reservoirs, 2 elevated tanks and five pump stations.

Activity Sheets

pdf Coloring Page - The Water Cycle (278 KB)

pdf Maze - Follow the H2O! (1.43 MB)


Water Quality

Holland Board of Public Works is proud to provide healthy, quality water to our community. We have the natural advantage of sourcing our water from a large body of water, Lake Michigan.

Holland BPW publishes an annual Water Quality Report. This report publishes the results of on-going water testing to keep customers informed about the water received from us.

Water Quality Reports



Safe Drinking Water

Holland Board of Public works is determined to provide reliable, safe drinking water for our community. Legislation is put in place to protect our water. Following and enforcing these laws is important to keeping our drinking water safe. Providing education also plays an important role.


Lake Michigan Temperature

The temperature of our water source, Lake Michigan, affects the attributes of the water that flows through Holland BPW’s distribution system. During extended periods of warm Lake Michigan temperatures, the taste and smell of the water can change. It might be described as earthy, due to the biology of the water. When this natural phenomenon occurs, the water that reaches your tap is still safe to drink and touch.

Skilled Holland BPW technicians monitor the water entering the system 24 hours a day, 7 days a week. We follow EPA and EGLE guidelines to ensure safe drinking water for our community. The results of our testing are published in our Water Quality Report.

While we have regulated processes in place to ensure the water system is safe, if you have any questions about your water, please contact us. You can reach the water department directly at This email address is being protected from spambots. You need JavaScript enabled to view it..


What you need to know about: