Online or Phone     |     Automatic Payment     |     Paperless Billing     |     Mail or in Person     |     Budget Billing Plan     |      Payment Assistance


Holland Board of Public Works offers several convenient ways to pay your bill.

Online or Phone

Pay Online with a debit or credit card: Online bill pay service is available 24/7 through MyHBPW -

One-time Online Payment: Pay online without logging into MyHBPW - Pay Bill Now

Phone Payments with a debit/credit card or e-check: 866.938.2119

A nominal service fee starting at $2.25 applies to card payments. The fee is determined by the amount paid on the credit card.

E-check payments require bank routing number and checking account number. A nominal service fee of $0.31 applies to e-check payments made over the phone.

Direct Payment

You can have your monthly bill automatically deducted from your checking or savings account. There is no cost for direct payment service.

Direct Payment Enrollment Form

pdf Direct Payment Enrollment Form (PDF) (149 KB)

Paperless Billing paperless billing sign up

Go green and exchange your monthly paper statement for a paperless version. Simply set up your account through MyHBPW and register for the service. You will receive an email when your statement is ready to view.

How to sign up for paperless billing

  1. Sign in to your MyHBPW account
  2. Click the My Account icon near the top of the screen
  3. Click Settings in the menu on the left side of the screen
  4. Select the button that says Paperless Billing
  5. Click Save

Why Go Paperless?

  1. Gives you quick and easy access to your account information
  2. Secure
  3. Able to view your bill at any time
  4. Reduces mailbox clutter
  5. Helps the environment
  6. FREE

*Please allow 2-5 business days for processing and read our privacy/disclaimer statement with regards to using this service.

By Mail or in Person

Make checks payable to

Holland Board of Public Works
625 Hastings Ave.
Holland, MI 49423

You can mail your payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. You may also pay in person using a check, money order or cash at our HBPW Service Center located at 625 Hastings Ave. Holland, MI.

24 Hour Dropbox

  • Payments can be placed in the drop box located in the front of our building.

Lobby Hours

  • Monday, Tuesday, Thursday, Friday: 7:30am to 5:00pm
  • Wednesday: 9:00-5:00pm 
Retail Store Payment Locations

Cash payments are also accepted at a local retailer in Holland. Fees are dictated by the retailer and range from $1-2.

Wal-Mart Stores, Inc. #01942
2629 North Park Drive
Holland, MI 49424
Tel: 616.393.2018

  • Sunday: 8am – 9pm
  • Monday: 8am – 9pm
  • Tuesday: 8am – 9pm
  • Wednesday: 8am – 9pm
  • Thursday: 8am – 9pm
  • Friday: 8am – 9pm
  • Saturday: 8am – 9pm

Budget Billing Plan

Budget billing is a monthly plan that allows you to pay your utility bill in equal monthly payments throughout the year. 

Bills that are on the budget plan can be paid with any payment method that Holland BPW offers. 

Billing timing

Budgets are reconciled annually and begin with the July due date. (Bills sent in June have July due dates).

The bill you receive in June will show your budget amount for the next 12 months. 

Enrollment period

Budget plan enrollment happens once a year. Applications for the current year are due May 31st. 

Applications received after the due date, May 31st, will apply to the following year.

Eligibility requirements

To enroll in the Budget Billing Plan, customers must have 12 months of utility history and be in good account standing with HBPW. Additional conditions apply.

Apply Now

icon questionsIf you have questions about payment options or your account, please contact Customer Service: 616.355.1500.

HBPW Customer Service Hours

  • Monday, Tuesday, Thursday, Friday: 7:30am to 5:00pm
  • Wednesday: 9:00-5:00pm 

Payment Assistance

Talk to Us

If you are concerned about paying your utility bill, call us now. Don't wait. Our customer service representatives may be able work out a payment plan and/or connect you with resources to help.

616-355-1500 or This email address is being protected from spambots. You need JavaScript enabled to view it.


Several community agencies may have payment assistance available. Contact them directly for information.

  • Michigan
  • Michigan Department of Health & Human Services (MDHHS) - Visit website
  • Community Access Line of the Lakeshore - (Dial 2-1-1) or 877.211.5253
  • Allegan County ACRDC - 269.673.5472
  • Community Action Agency - 616.393.5697
  • Good Samaritan - 616.392.7159
  • Ottawa County DHS - 616.394.7200
  • Salvation Army - 616.392.4461