Payment Assistance

Talk to Us

If you are worried about paying your utility bill, give us a call today. Our customer service team may be able work out a payment plan and/or connect you with community resources.

616-355-1500 or This email address is being protected from spambots. You need JavaScript enabled to view it.

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Other Assistance Programs (provided by community partners)

There are many other agencies in the area who can provide additional assistance for qualified households.  In most cases, your household must be at or below 200 percent of the federal poverty guidelines, or you will automatically qualify if you receive cash assistance through the State of Michigan’s Family Independence Program (FIP) or Supplemental Security Income (SSI).

Community Action House
739 Paw Paw Drive, Holland, MI 49423 – (616) 392-2368

Salvation Army
104 Clover St, Holland, MI 49423 – (616) 392-4461

Ottawa County Community Action Agency
12251 James St., Suite 300, Holland, MI 49424 – (616) 393-4433

Community Action of Allegan County
323 Water Street, Allegan, MI 49010 – (269) 673-5472

Good Samaritan
513 E 8th St, Suite 25, Holland, MI 49423 – (616) 392-7159

Ottawa County DHS
12185 James St Suite 200, Holland, MI 49424 – (616) 394-7200

Michigan 211
Dial 2-1-1, call 844-875-9211, or text your zip code to 898211 for assistance.


Lower My Bill Program

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This program includes a 60-90 minute in-home energy assessment by a Building Performance Institute certified technician. At the end of the visit you will receive tips specific to your home for the best and easiest ways to save energy and also get free energy-savings measures including light bulbs and a smart power strip.

Learn more