Learn about online and phone payments.

Online or Phone

Online payments and credit card payments are accepted at HBPW. The service is available anytime through CustomerConnect. 

CustomerConnect Online Access: 


Phone Payments: 855-671-9269

Learn about direct payments.

Direct Payment

You can have your monthly bill automatically deducted from your checking or savings account for absolutely no cost. 

Direct Payment Enrollment Form

Learn about paperless billing.

Paperless Billing

Go green and exchange your monthly paper statement for a paperless version. Simply set up your account through Customer Connect and register for the service. You will receive an email when your statement is ready to view.

Why Go Paperless?

  1. Gives you quick and easy access to your account information
  2. Secure
  3. Able to view your bill at any time
  4. Reduces mailbox clutter
  5. Helps the environment
  6. FREE

Sign me up for paperless billing now.Sign me up for paperless billing now.
Returning users sign in here.Returning users sign in here.

*Please allow 2-5 business days for processing and read our privacy/disclaimer statement with regards to using this service.

Learn about in person and mail payments.

By Mail or in Person

You can mail your payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. You may also pay in person using a check, money order or cash at our HBPW Service Center located at 625 Hastings Ave. Holland, MI. This is a free service!

Hours: 7:30 a.m. to 5:00 p.m.

Make checks payable to:

Holland Board of Public Works
625 Hastings Ave.
Holland, MI 49423

Can't make it in during hours? Drop your payment off in our dropbox located at the front of our building.

Learn about walk-in payment service at local retailers.

You can now pay your HBPW bill at two local retailers in Holland. These are cash only transactions and payment generally comes to HBPW the next business day if paid by 6 p.m. the previous day. Fees are dictated by the retailer and range from $1-2.

Paul's Pharmacy
803 Lincoln Avenue
Holland, MI 49423
Tel: 616.396.5233

Sunday: Closed
Monday: 9 a.m. – 9 p.m.
Tuesday: 9 a.m. – 9 p.m.
Wednesday: 9 a.m. – 9 p.m.
Thursday: 9 a.m. – 9 p.m.
Friday: 9 p.m. - 9 p.m.
Saturday: 9 p.m. – 6 p.m.

Wal-Mart Stores, Inc. #01942
2629 North Park Drive
Holland, MI 49424
Tel: 616.393.2018

Sunday: 8 a.m. – 9 p.m.
Monday: 8 a.m. – 9 p.m.
Tuesday: 8 a.m. – 9 p.m.
Wednesday: 8 a.m. – 9 p.m.
Thursday: 8 a.m. – 9 p.m.
Friday: 8 a.m. – 9 p.m.
Saturday: 8 a.m. – 9 p.m.


Learn about budget billing.

Budget Billing

Budget billing is a monthly plan that allows you to pay your utility bill in equal monthly payments throughout the year. You may budget your billing with any of the available HBPW payment methods.

*This plan does require a customer to have 12 months of utility history and good accounts standing to enroll. Additional conditions apply. Please call 355.1500 for details.

If you have a question about your account, please contact us at 616.355.1500. A customer service representative can assist you between 7:30 a.m. and 5:00 p.m. Monday through Friday.

Payment Assistance

The following agencies may provide payment assistance:

  • Community Access Line of the Lakeshore (Dial 2-1-1) or 877.211.5253
  • Allegan County ACRDC - 269.673.5472
  • Community Action Agency - 616.393.5697
  • Good Samaritan - 616.392.7159
  • Ottawa County DHS - 616.394.7200
  • Salvation Army - 616.392.4461