Utility Scam Alert: Be Wary of Callers Asking for Payment through Pre-Paid Credit Card

Recently, Holland Board of Public Works (HBPW) customers have fallen victim to utility scams involving callers, claiming to represent Holland BPW, demanding payment for a past-due balance through a prepaid card, and threatening to shut off service, if the payment is not received.

Read more on how you can protect yourself from scams.

This is an attempt at fraud. The callers use an untraceable phone service, and ask the customer to stay on the line with them and make payment with a prepaid credit card. Unfortunately, if customers fall victim to this scam, their payment goes to the fraudulent scammer and is not traceable.



To avoid falling for scams, customers should keep the following tips in mind:

1) The caller ID from HBPW for will always read 616.355.1500.

2) HBPW accepts cash, check, money order and credit cards.

3) HBPW customers can also pay at Paul’s Pharmacy and Wal-mart, or use the drop box outside of service center hours.

4) If in doubt, customers can call HBPW at 616.355.1500 to speak to a representative or use the balance inquiry system, available 24 hours a day.

5) Customers can view their account online at hollandbpw.com by clicking on the Customer Connect button at the bottom of the homepage.

Customers should report any suspicious calls or other types of contact not generated by a Holland BPW representative to their local police department.