If you are in danger due to a downed powerline or a flood, then please call 911.

If you are experiencing a loss of service, then please call the HBPW at 616.355.1500.

If you have a power/water/wastewater or broadband fiber service outage, please call 616.355.1500. This is the utility's main phone number and is answered by a person, 24 hours a day, 365 days a year.