billing options
Receiving Your Monthly Bill
New! View Your Bill Online
Why not go green and exchange your monthly paper statement for a paperless version! Even the small things can make a difference by reducing mailbox clutter and helping the environment. Paperless bills offer a convenient and easy way to manage your account. You’ll have quick and easy access to your account information. It’s secure and you’ll be able to view your bill at any time online. Both the monthly paper statement and paperless options are no charge.
To take advantage of Paperless billing or to just view your bill online, you’ll first need to set up access to your account through Payment Service Network (PSN), HBPW’s designated third-party payment processing company. Once you register for this convenient service, you will receive an email when your statement is ready to view. To sign up for Paperless Billing, click on the appropriate link below. Once you have registered for Paperless Billing, you will also have the ability to pay your HBPW invoices online. Paperless Billing is a free service; a convenience fee does apply to online payments.
I’m a First Time User, Sign Me Up for Paperless Billing!
Returning Users, click here
Please allow 2 to 5 business days for processing.
Please read our privacy\disclaimer statement with regards to using this service.
How to pay
The Holland Board of Public Works currently accepts direct payments, cash, check, e-check or credit card. Please note that e-check and credit card payments can only be taken online or by phone (877-390-7368). Payment method descriptions are listed below.
|
Payment Method |
Fee |
Additional Details |
|
Direct Payment – your monthly utility bill will be deducted automatically from your checking or savings account. |
Free |
 Direct Payment Enrollment Form. Your bill will indicate “DIRECT PAYMENT – DO NOT PAY” when enrollment is complete. Please allow up to 30 days for this change.
|
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By Mail – mail payment in the self-addressed envelope provided with your bill. Please make sure to include your full account number and phone number. |
Free |
Please make checks payable to:
Holland Board of Public Works
625 Hastings Ave
Holland, MI 49423 |
|
HBPW Service Center – you may pay in person using a check, money order or cash. You may also leave non-cash payment in the Payment Drop Box. |
Free |
HPBW Service Center: 625 Hastings Ave, Holland, MI.
Hours: Monday-Friday 7:30am-5:00pm.
Drop box available 24/7. |
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Online or Phone – e-check and credit card payments are accept online 24/7 or by phone. Please note live representatives are available Monday-Friday 8:00am-5:00 CST through our third-party payment provider, Payment Service Network (PSN). |
$2.95 per transaction convenience fee is charged by PSN. $300 max per transaction. You may make up to four transactions. |
PSN Online access:
New Users, Click here
Returning Users, click here
PSN Phone: 877-390-7368 |
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Budget Billing – a monthly payment plan that allows you to pay your utility bill in equal monthly payments throughout the year. You may pay your budget billing with any of the above payment methods. |
Free |
This plan does require a customer to have 12 months of utility history and an account in good standing to enroll. Additional conditions apply. Please call 355-1500 for details. |
Need Payment Assistance?
The following agencies may provide payment assistance:
* Community Access Line of the Lakeshore (Dial 2-1-1) or 877-211-5253
* Allegan County ACRDC - 269-673-5472
* Community Action Agency - 616-393-5697
* Good Samaritan - 616-392-7159
* Ottawa County DHS - 616-394-7200
* Salvation Army - 616-392-4461
Questions
If you have a question about your account, please call us at 355-1500. A Customer Service representative can assist you between 7:30 a.m. and 5 p.m. Monday through Friday.